Overview:
This course teaches the essential components of building and leading teams through a collaborative framework. You will learn how to create an environment where collaboration thrives, and how to encourage your team to share ideas openly, work together toward solutions, and hold each other accountable for success. By learning the art of collaboration, you will drive productivity.
Why you should Attend:
Leading a team can be daunting, especially when collaboration feels broken or underdeveloped. You may wonder, "What if my team doesn’t gel?" or "How can I manage different personalities and perspectives effectively?" This course encourages by equipping you with tools to bring your team together, ensuring alignment on goals and strengthening interpersonal dynamics.
Areas Covered in the Session:
Who Will Benefit:
Beverly Hathorn is a Certified Project Manager and HR Professional with over 25 years of experience transforming outdated processes and systems into efficient, high-impact solutions for customer success teams. As a seasoned customer service leader, she helps organizations unlock the full potential of their teams by improving productivity, streamlining workflows, and driving measurable customer satisfaction gains.
Beverly specializes in identifying operational bottlenecks and crafting tailored strategies to modernize customer success operations. She’s worked across industries - from banking and corporate sectors to the public domain - giving her a deep understanding of how to align employee engagement and customer satisfaction for lasting success.
Her passion lies in empowering customer success leaders to:
· Build scalable, efficient systems that support team growth.
· Elevate team performance with streamlined, results-driven processes.
· Create customer-centric cultures that enhance satisfaction and retention.
Whether it’s revamping workflows, implementing team training, or improving customer success strategies, Beverly’s mission is to help organizations lead with clarity, confidence, and impact.