Delivering Feedback to Non-Receptive Employees

The course focuses on improving communication skills, engagement, conflict prevention, leadership development, and organizational growth by providing constructive feedback strategies to resistant employees.
Thursday, January 30, 2025
Time: 10:00 AM PST | 01:00 PM EST
Duration: 60 Minutes
IMG Beverly Hathorn
Id: 90014
Live
Session
$119.00
Single Attendee
$249.00
Group Attendees
Recorded
Session
$159.00
Single Attendee
$359.00
Group Attendees
Combo
Live+Recorded
$249.00
Single Attendee
$549.00
Group Attendees

Overview:

The Delivering Feedback to Non-Receptive Employees course equips participants with effective strategies for providing constructive feedback to employees who may be resistant or unresponsive. Whether you're a manager, team leader, or HR professional, this course will enhance your ability to communicate feedback in a way that fosters growth and improvement.

Why you should Attend:

Enhanced Communication Skills:

  • Learning effective feedback techniques equips participants with the ability to communicate more clearly and persuasively.
  • Improved communication fosters better relationships between managers, team members, and colleagues.

Increased Employee Engagement:

  • When employees receive constructive feedback, they feel valued and engaged.
  • Engaged employees are more likely to stay motivated, contribute actively, and remain committed to their roles.

Conflict Resolution and Productivity:

  • Addressing non-receptive employees helps prevent conflicts from escalating.
  • Constructive feedback can lead to positive behavioral changes, which ultimately enhance team productivity.

Leadership Development:

  • Managers and team leaders who master feedback delivery become better leaders.
  • The course provides practical skills for handling challenging conversations and leading by example.

Organizational Growth and Retention:

  • A culture of open feedback contributes to organizational growth.
  • Retaining talented employees is easier when they receive valuable feedback and feel supported in their development.

Areas Covered in the Session:

  • Building a Foundation for Feedback
  • Mastering the Art of Feedback Delivery
  • Refining Your Feedback Delivery
  • Putting it all Together - Practice and Application

Who Will Benefit:

  • Team Leads
  • First Level Managers
  • Second Level Managers
  • Trainers
  • HR Leaders

Speaker Profile

Beverly Hathorn is a Certified Project Manager and HR Professional with over 25 years of experience transforming outdated processes and systems into efficient, high-impact solutions for customer success teams. As a seasoned customer service leader, she helps organizations unlock the full potential of their teams by improving productivity, streamlining workflows, and driving measurable customer satisfaction gains.

Beverly specializes in identifying operational bottlenecks and crafting tailored strategies to modernize customer success operations. She’s worked across industries - from banking and corporate sectors to the public domain - giving her a deep understanding of how to align employee engagement and customer satisfaction for lasting success. Her passion lies in empowering customer success leaders to: · Build scalable, efficient systems that support team growth. · Elevate team performance with streamlined, results-driven processes. · Create customer-centric cultures that enhance satisfaction and retention. Whether it’s revamping workflows, implementing team training, or improving customer success strategies, Beverly’s mission is to help organizations lead with clarity, confidence, and impact.